This warranty policy is a summary that applies to Soucy Track products from Soucy International Inc. Please refer to the official warranty policy document if you need further information.



  • New product - ORIGINAL Series for agricultural use: the warranty period starting from the date of retail sale is twelve (12) months or a thousand (1,000) hours of operation, whichever comes first.
  • New product - S-TECH Series: the warranty period starting from the date of retail sale is twenty-four (24) months or a thousand (1,000) hours of operation, whichever comes first.
  • Rubber tracks: please refer to the "RUBBER TRACKS REPLACEMENT PROGRAM" section for more information.
  • Spare parts: any spare part is warranted for a period of six (6) consecutive months starting from the date of retail sale.
  • Repackaged and/or refurbish product: any product or part repackaged and/or repaired by Soucy International Inc. or one of its authorized agents during the original warranty period will continue to be warranted for the remaining period of that warranty.



  • Normal wear on mobile parts other than failures caused by a manufacturing or material defect that has been correctly identified.
  • Travelling expenses for the tracked vehicle, equipment and staff needed for repairs.
  • Parts that were not manufactured or provided by Soucy International Inc.
  • Shop supplies and repairs made by a third party, other than the agent authorized by Souc International Inc.
  • Use of the product in a field other than agriculture and winter trail grooming; except with the formal written consent of Soucy International Inc.
  • Normal wear and tear of lugs due to prolonged used on roads and/or hard surfaces and/or abrasive surfaces are not deemed warrantable. Please refer to the Soucy Track Operation Manual for details.
  • Damage caused by blunt objects (e.g., cut, partial tearing of rubber, etc.) that are not the result of a manufacturing or material defect.
  • Damage resulting from negligence or from a mechanical failure of the tractor, as well as damage caused by an accident or the spilling of chemicals on the track.
  • Damages seen as purely aesthetic that do not hinder the system performance or durability.



  1. For the product to be eligible for the warranty, the product commissioning date must have been previously registered by the reseller with Soucy International Inc.
  2. Only claims made by an agent authorized by Soucy International Inc. during the coverage period will be considered for warranty purposes.
  3. The Claim Form of Soucy Track must be duly completed and handed in with a proof of purchase for the Soucy Track System.
  4. Claims must be made within a reasonable time after repairs and no later than thirty (30) days after the warranty expired, otherwise claims will be automatically rejected.
  5. Defective parts must be kept by the authorized agent of Soucy Track for a six (6) month period after the claim submission.
  6. Any repair done by an authorized agent of Soucy Track will be subject to a reimbursement of labor costs under the following conditions:
    1. Labor time allowed for repairs will be based on a time formula established by Soucy International inc.
    2. Labor time will be reimbursed at the current hourly rate of the authorized agent of Soucy Track and subject to the approval of Soucy International.
    3. Cost of part(s) will be reimbursed at the distributor or dealer price plus 15% to cover shipping and handling charges.
    4. No additional shipping costs, other than those mentioned in Article 6(c), will be reimbursed for shipping of part(s).



Rubber tracks from Soucy International Inc. benefit from a prorated replacement warranty

program. Soucy rubber track used for agricultural and winter-trail grooming purposes: 

  • Prorated replacement coverage of up to twenty-four (24) months or two thousand (2000) hours of operation, whichever comes first, based on the end user purchase date.



  1. To be eligible for the warranty program:
    1. The customer must complete the "rubber track failure or defect Analysis Report" and submit it to Customer Service department for analysis and approval. This should be accompanied by pictures clearly showing the nature of failure or defect.
    2. The warranty only covers the tracks that have become unusable due to defects in material or manufacturing as recognized by Soucy in the evaluation of the failure or defect analysis report.
    3. A minimum thickness of 45% of the initial thickness must remain on the thread height. See below for thread measurement method.
    4. Without proof of purchase, the official date used for the warranty coverage will be the production date.
  2. Soucy International Inc. reserves the right to reject any claim considered incomplete.



Rubber track replaced during the warranty period affected by a defect of manufacture will extend as follows:

  • when the customer pays less than 50% of the cost of the track, the warranty period is limited to the remainder of the original warranty period.
  • when the customer pays 50% or more of the cost of the track, the full warranty will apply.


Click here to access the complete warranty policy.

Click here to make a warranty claim.